Terms & Conditions

Terms and Condition Grace & Goldney Ltd

 

 

1.

Introduction

 

1.1

This website is owned and operated by Grace & Goldney Ltd. Our company information is at the end of this document.

 

1.2

These terms and conditions will apply when you place your order with us via this site, by telephone, email.

 

1.3

Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.

 

1.4

Please print these terms and conditions and any email we send you for future reference.

 

2.

Specification Of Goods

 

2.1

Using the Measuring Guide, it is your responsibility to provide us with exact measurements, suitable for your requirements. We shall not be responsible for your inaccurate measurements.

 

2.2

All sizes and measurements stated by us in relation to the goods are approximate only.

 

2.3

We are unable to guarantee that the materials in the goods delivered to you:

  • accurately reflect the colours displayed on this website, due to variations in light and colour between different computer monitors;

  • will be the same from one item to another in the case of matching sets, due to slight variations in dye lots.

 

2.4

If an accurate colour matching is required, we recommend that you order a sample from us before placing your order.

 

2.5

Some of our curtains are heavy, it is your responsibility to make sure your curtain pole or track is strong enough to handle our curtains or blinds.

 

3

Price And Payment

 

3.1

The price you pay is the price displayed on this website at the time we receive your order. Any price displayed on this website shall be subject to change at any time.

 

3.2

Payment is in advance by the means stated on our payment page. Despatch of the goods is subject to our receipt of full payment in cleared funds.

 

3.3

Whilst we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.

 

3.4

Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

 

3.5

If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).

 

4

Order Process

 

4.1

When ordering online, you place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Buy Now” button (or similar). This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.

 

4.2

When ordering by telephone, you place your order orally in the course of the telephone conversation.

 

4.3

Your order is always subject to our acceptance;

 

4.5

You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

 

5

Delivery

 

5.1

Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.

 

5.2

Delivery is only to the countries we specify and is otherwise subject to any restrictions on our Delivery page.

 

5.3

Unless otherwise stated, delivery dates given on our website are estimates only. If you are a Consumer, we have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.

 

5.4

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.

 

5.5

We have no liability for any losses arising from delay in delivery.

 

5.6

You must inspect all goods immediately on receipt and you must notify us in writing of any damage to the goods within three working days of delivery and within ten working days you must give notice in writing in detail of any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly. (For the avoidance of doubt, there is no right of return for business customers if we have supplied goods in accordance with the contract.)

 

6

Cancellation Rights And Returns

 

6.1

Where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. When we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification, pursuant to The Consumer Contracts (information, cancellation and additional charges) Regulations 2013, 13(1)(c) of The Consumer Protection (Distance Selling) Regulations 2000. This does not affect your statutory rights.

     

 

7

General

 

7.1

Any contract between you and us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

 

7.2

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

8

Exclusions of Liability

 

8.1

We will incur no liability for any errors in the Quotation not corrected by You. You take full responsibility for ensuring that the Quotation meets Your requirements.

 

8.2

The Bespoke Work is produced without any warranty or condition or representation as to its fitness for any particular purpose.

 

8.3

We may provide You with an estimated time scale for the production of the Bespoke Work. Such estimates are strictly advisory and are not guarantees. We will incur no liability for delays in the production of the Bespoke Work.

 

8.4

We will incur no liability if any aspect of the Bespoke Work that is dependent on a third-party service ceases to function to due the actions of that third-party.

 

8.5

In the event of any breach of contract by Us, the remedies available to You are limited to damages. Under no circumstances shall Our liability exceed the quoted Price.

9

Force Majeure

 

9.1

We shall not be held liable for failure to perform Our obligations under this agreement due to act of God, war, civil war, sabotage, act of terrorism, government sanction, embargo, import regulation, export regulation, labour disputes (including strikes, lockouts, boycotts, or other industrial action), failure in the transportation of equipment, machinery or personnel, failure in the provision of any utility (including power, gas, water, or communication services), or any event or circumstance beyond Our reasonable control.

 

10

Data Protection

 

10.1

Your privacy is very important to us. Please review our Data Protection Policy which explains how we will use your personal information that you disclose to us when placing the order.

 

11

About Us

 

11.2

Company name: Grace & Goldney Ltd.

 

11.2

Country

© 2011-2018 Grace & Goldney Ltd.

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